We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Craniac Studios will only issue a refund if the item is flawed due to an error in the manufacturing of the product. If a flaw is identified, or the product arrived damaged, the customer is highly encouraged to contact us so that we may rectify the situation.
To start a return, you can contact us at craniacstudiosllc@gmail.com. Please note that returns will need to be sent to the following address:
Craniac Studios
PO BOX 101
Dupont, WA 98327
If your return is accepted, we’ll provide instructions on how and where to send your package, at your own expense. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at craniacstudiosllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, and sculpted orders). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Lost/Stolen Mail
Craniac Studios is not responsible for lost or stolen mail.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at craniacstudiosllc@gmail.com.
